Purpose, Vision & Values
Our Purpose
We believe that people thrive on challenge and ingenuity. Support Vehicles Australia was born from the desire to take on something new, the will to be independent, and for the joy of seeing new ideas develop. We exist to enable the development and operation of mining and construction projects, which ultimately provide people with ongoing opportunity and prosperity.
Our work connects ideas with the engineering, design, and manufacturing capability to implement them. Our inspiration comes from creating something new, and our fulfilment from having persistence in resolving challenges along the way.
The values at Support Vehicles Australia are:
When the going gets tough, persevere;
Portray an optimistic view of the future and our role in it; and
Be humble.
Know why we do what we do;
Embrace and drive the entrepreneurial spirit;
Build a positive team and family spirit;
Hold ourselves open to constructive scrutiny;
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These values guide everybody’s actions, communications, and decisions in our contributions at Support Vehicles Australia.
People & Culture
Business culture is the ‘way things are done around here’. We're building a productive and customer centric business culture where we can establish a sustainable competitive advantage based on the talent, commitment, and fulfillment of our people.
Brand & Customer Relationships
When people interact with us we want them to feel:
Confident in our technical skills and capabilities;
Assured by the quality of our products;
That we are realistic and honest in our approach; and
That we understand their bigger picture and how we contribute to it.
Products
We demonstrate our brand through every interaction & delivering:
Design and manufacture of specialist vehicle equipment;
Engineered water carts and service vehicles for mining and construction environments;
R&D and ongoing technical support and service in the field; and
Refurbishment and repair of SVA equipment.
Monitoring & Metrics
We will monitor our progress through regular review of:
Team and individual skill development plans;
Work in progress;
Compliance with our QA standards;
Market opportunities; and
Progress of our actions
Productivity
The productive capacity of our business is driven by:
Continuous development, documentation, application, and alignment of our IP in the areas of
Research and development;
Product development;
Sales commitment process;
Specifications development and feedback loop;
Engineering drawings;
Work instructions.
Our manufacturing capability and efficiency; and
Our ability to provide consistent and ongoing support for our products.